From Manual to Automated: Creditinfo's Journey to 25% Productivity Boost with Keboola

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Business Category:

Finance

Business Challenge:

Data Silos

Company Size:

Large Enterprise

Region:

Europe

10,000+

Clients

Markets

+ 1 billion

of Credit Assessments

About Creditinfo

Established in 1997 and headquartered in London, UK, Creditinfo is a provider of credit information and risk management solutions worldwide. Creditinfo facilitates access to finance, through intelligent information, software and decision analytics solutions.

With more than 30 credit bureaus running today, Creditinfo has the largest global presence in credit risk management. For decades it has provided business information, risk management and credit bureau solutions to the largest lenders, governments and central banks around the world in order to increase financial inclusion and generate economic growth by allowing credit access for SMEs and individuals.

The Challenge:

Reporting Inaccuracies and Data Trust Issues

Creditinfo's main challenges included:

Reliance on manual data collection

Our data warehouse required a lot of manual data collection and maintenance. It was time-consuming, prone to errors and a blocker to reliable reports.

Inaccurate revenue reporting

The lack of streamlined processes and integration capabilities led to delays and inaccuracies in financial reporting, affecting strategic decision-making.

Low trust in data

The inability to quickly integrate new data sources resulted in data being spread across various systems with unclear business logic. Business teams were unsure of the data's reliability and consistency.

No real-time access and limited ability to share and utilize data within the business

The company's system lacked real-time data access, making it difficult to share and use data across the company. This limited our ability to make swift informed decisions.

The Solution:

New Data Platform

Creditinfo decided to decommission the legacy DWH and implement a brand-new data platform for multiple departments, connecting 9 data sources and manual inputs. Data from multiple sources, like CRM, service desk, human resources and finance software, goes through automated transformations before its output to the Snowflake database.

The full orchestration process, from incremental data loads to a dashboard refresh, now takes just 20 minutes. The solution is very user-friendly, with only basic SQL knowledge required to operate it, and was implemented within a short 2-month period.

Keboola’s solution has transformed our approach to data, making it a crucial part of our daily operations.

Jakub Zalio

Creditinfo Group Group CTO

Keboola provides us with a platform to effortlessly automate and digitalize our company processes and data, including financials, SLAs, group KPIs, and much more.

Viktoria Hroncova

Internal IT Systems Team Lead, Creditinfo Group

The Data Challenges

Here are some examples of how Creditinfo leverages Keboola:

Use Case #1

Rapid process automation between IT and other departments

Many processes related to reporting, project management, and invoice tracking relied on manual tasks. Updates were slow and unreliable.

With Keboola, the data is automatically loaded, transformed, and output to reports and databases quickly and easily.

Automating manual tasks made the whole process run smoother and quicker on all levels: team leaders and project managers were rid of cumbersome tasks, and senior leadership had accurate information at the push of a button.

With Keboola, our team leaders can now focus on strategic tasks rather than getting bogged down by manual data entry and unreliable reports.

Jakub Zalio

Creditinfo Group Group CTO

Use Case #2

Efficient Resource Tracking

Before Keboola was implemented, it was challenging to track the development time spent on client projects. As a result, it was hard to effectively manage resources and allocation. CreditInfo needed to have 100% trust in their data to make timely, informed decisions.

By integrating the data into Keboola, the teams were able to get a quick overview of development time, invoices, and SLAs at the desired granularity.

Keboola helped CreditInfo regain full control of their staffing and prepare the system for the next phase: the implementation of AI and prediction models to increase operational efficiency even more.

Keboola has streamlined our development time tracking and SLA management, allowing us to provide better service to our clients.

viktoria hroncova, it systems lead at Creditinfo Group

Use Case #3

Improved Group Finance Reporting

Using Keboola to update existing legacy processes is only the start. With a new data platform, the Group is planning to reach new heights. With Keboola, it’s going to be a lot easier to identify errors and irregularities in the data and make informed financial decisions.

By enhancing our group finance reporting with Keboola, we expect to uncover insights that will drive our business forward.

Jakub Zalio, Creditinfo Group CTO

The Impact

A Scalable Data Stack That Ensures Quality and Faster Time-To-Market

The new managed data warehouse system unblocked IT support as they didn’t have to handle numerous requests related to an in-house DWH anymore.

+25% of productivity

Productivity increased by over 25% in the first month for team leaders and project managers

Finance productivity

The finance department’s productivity saw a 10% increase.

Faster, faster ...

Invoices tracking 30% faster

-70% of agenda

Time to complete end-of-months agendas has been reduced by 70%, now it takes just a few hours

New data governance reduced the number of overall errors and inaccuracies and enabled more effective group financial reporting, which plays a major role in strategic decisions.